Privacy Policy

Last updated: 24 April 2026

MyGrade UK ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit mygrade.uk or contact us. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are (Data Controller)

MyGrade UK operates as a sole trader providing academic support services to UK university students.

2. What personal data we collect

We only collect data that you actively provide when contacting us. Specifically:

• Contact details: your name and email address
• Communication content: messages you send us by email or WhatsApp
• Academic details: information you choose to share about your assignment, course, or deadline

We do not use cookies, analytics, tracking pixels, or any third-party tracking on this website.

3. How we use your data (Lawful basis)

We process your data under the following lawful bases under UK GDPR:

• Consent (Art. 6(1)(a)): when you voluntarily contact us to enquire about our services
• Contract (Art. 6(1)(b)): to deliver services you have requested and process payment
• Legitimate interests (Art. 6(1)(f)): to maintain records of past work and respond to follow-up queries

We use your data only to:

• Respond to your enquiry
• Provide academic support services you request
• Send you quotes, timelines, and delivery communications
• Keep records for tax, legal, and quality-control purposes

4. Who we share your data with

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data may only be shared with:

• Email service providers (Google Workspace, Zoho Mail) — for receiving and replying to your messages
• Payment processors (e.g. Stripe, PayPal) — if you engage our paid services
• Legal authorities — only where legally required (e.g. HMRC, court order)

5. How long we keep your data

• General enquiries: up to 24 months from last contact
• Client records (paid work): up to 6 years, to comply with HMRC record-keeping requirements
• Email communications: retained in our mail provider's secure storage for the above periods

After these periods, data is deleted or anonymised.

6. Your rights under UK GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure ("right to be forgotten") — ask us to delete your data
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a portable format
• Right to object — object to certain uses of your data
• Right to withdraw consent — at any time, where consent is the lawful basis

To exercise any of these rights, email contact@mygrade.uk. We will respond within one calendar month.

7. How we protect your data

We use reputable UK and EU-based service providers with industry-standard security measures, including TLS encryption for email (Zoho Mail, Google Workspace). Access to personal data is restricted to the Data Controller. We keep no local unencrypted copies of client information.

8. International data transfers

Some of our service providers (e.g. Google Workspace) may transfer data outside the UK. These transfers are protected by UK adequacy decisions, Standard Contractual Clauses (SCCs), or equivalent safeguards as required by UK GDPR.

9. Cookies

This website does not use cookies, analytics, or tracking technologies. No consent banner is required.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be communicated by email where appropriate.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the UK supervisory authority:

12. Contact

For any questions regarding this Privacy Policy or how we handle your data, please contact: